Menu
Work Experience
Project Manager of Installs at Milsoft Utility Solutions
May 2019 - Present
- Promoted given my excellent job performance and demonstrated skills. Between May 2019 and November 2022 continued to serve in previous role as well. Trained a new employee in late 2022 to take over a newly-created role of Project Manager of Upgrades.
- As PM of Installs, create, execute and oversee project plans for deploying enterprise software sold to customers, managing multiple stakeholders and internal and external relationships.
- Provided technical guidance to customer IT teams for hardware requirements and network rules.
- Continue as admin for multiple tools, and encourage PM team to use standardized tools.
- Successfully managed (and continue to manage) dozens of simultaneous complex, fast-paced projects with competing priorities and limited resources under ambiguous and unclear directions.
Software Upgrade Coordinator at Milsoft Utility Solutions
February 2016 - November 2022
- Managed the installer technicians’ scheduled software upgrades, server migrations, new installations, and other tasks for new and existing customers.
- Coordinated closely with Project Management, Support, Quality Assurance, and Sales to provide customer engagement and clear communication.
- Oversaw internal improvement initiatives such as standardizing documentation practices and various workflows.
- Led special projects as assigned, including migrating sensitive credentials to 1Password, creating and updating content on the mymilsoft support website, implementing and managing a self-scheduling upgrade portal using Acuity Scheduling, creating needed customer-facing documents, and was the principal author for a major rewrite of the Hardware and Software Requirements document, which communicates technical requirements for all Milsoft products.
- Over time, gained responsibilities for administering multiple company tools, including Smartsheet, ShareFile, Acuity Scheduling, and more.
SSVF Veteran Specialist at West Central Texas Council of Governments
December 2015 - February 2016
- Provided case management to low-income veterans who were homeless or at risk of homelessness.
- Verified veteran status and income for all applicants to determine eligibility for services.
- Assisted veterans with obtaining housing, including helping to provide rental and utility assistance.
- Made referrals to other agencies and programs that could further assist veterans in crisis.
- Software Tester at WaveCreste
April 2013 - October 2015
April 2013 - October 2015
- Collaborated with a diverse, international team of developers and testers to create testing scenarios for new AT&T software, using high-level design documents to simulate scenarios.
- Tracked and fixed code defects utilizing various defect-tracking programs.
- Acted as subject matter expert and presented details of upcoming projects to the testing support and team.
- HR Development & Credentialing Coordinator at Betty Hardwick Center
August 2012 - February 2013
August 2012 - February 2013
- Implemented process improvements, created a faster way for employees to sign up for training, and assisted with errors that users encountered.
- Conducted training classes, such as American Red Cross CPR/First Aid, Prevention and Management of Aggressive Behavior, Customer Service, Diversity and Inclusion, Driver’s Training, and Sexual Harassment Training for employees.
- Facilitated the new employee orientation process, including first-day paperwork, tours of facilities, onboarding process, and coordination of training offered by other instructors.
- Credentialed employees and verified educational and licensure credentials for all job applicants.
- Processed all job applications, forwarding applicants to the appropriate hiring supervisor.
- IDD Service Coordinator at Betty Hardwick Center
January 2011 - July 2012
January 2011 - July 2012
- Provided information regarding housing options to adults with IDD who resided at the Abilene State Supported Living Center and their family members, support teams, and legal guardians.
Public Safety Dispatcher at City of Abilene
September 2006 - January 2011
- Calmly answered emergency and non-emergency phone calls and used computer-aided dispatch software, phone, and radio communication to send police, fire, and medical assistance to individuals in need under extreme time pressure in chaotic circumstances.
- Led classroom instruction and on-the-job training for new hires and designed and provided refresher training for current employees